Privacy Policy

1. Introduction

Ceramic Shine Auto Detailing ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that is necessary to provide our services, including:

• Contact details: your name, phone number, email address, and postal address.
• Booking details: vehicle type, service address, preferred dates and times, and service notes.
• Payment information: processed securely through Stripe; we do not store your card details.
• Vehicle information: make, model, and condition details relevant to the service.

We may also collect non-personal information such as website usage data through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

• Provide and manage your bookings and detailing services.
• Process payments and issue receipts.
• Communicate with you about your booking, including tracking and confirmation.
• Improve our services, website, and customer experience.
• Send promotional communications (only with your consent; you may opt out at any time).
• Comply with our legal and regulatory obligations.

4. Information Sharing & Disclosure

We do not sell or rent your personal information. We may share your information with:

• Payment processors: Stripe, to securely process your payments.
• Service partners: only where necessary to fulfil your booking.
• Authorities: where required by law or to protect our rights and safety.

All third parties we work with are expected to handle your information in accordance with the Privacy Act and APPs.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Payment details are encrypted and processed by Stripe — we never store your credit card information on our servers.

6. Australian Privacy Principles

We comply with the Australian Privacy Principles, which require us to:

• Collect personal information only that is necessary for our functions.
• Inform you of the purpose for which we collect information.
• Use and disclose information only for the primary purpose, unless an exception applies.
• Maintain the accuracy and currency of your information.
• Protect your information from misuse and loss.

7. Cookies

Our website may use cookies to enhance your browsing experience and analyse website traffic. You can disable cookies in your browser settings, though some features of the site may not function correctly.

8. Your Rights

Under the Privacy Act, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request that we stop sending you promotional communications.
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy.

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. After this period, we securely destroy or de-identify the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review this page periodically.